Terms & Conditions

1. PARTIES AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF PURCHASE: (hereinafter also the General Terms or GTC):

On the one hand, the supplier of the products, NUBLAR S. MICROCOOP., whose trade name is VALK GAMING (hereinafter VALKGAMING or also the provider), with registered office at C/Fra Miquel Ferrer 14, 07011, Palma de Mallorca, ILLES BALEARS, VAT No. F16673501, customer-service phone +34 910059570 and e-mail: support@valkgaming.com, owner of the website valkgaming.com, sets out the contractual document that will govern the purchase of products through the aforementioned website.

And on the other, the User – Customer (hereinafter the User), who uses the website and makes purchases on it, either as a guest or through a user account, being responsible for the accuracy of the personal data provided to the provider. Where an account is held, the User is fully responsible for the use and custody of their credentials.

BOTH accept this document, which implies that the User:

1. Has read and understood what is set out here.
2. Is of legal age and has sufficient capacity to contract.
3. Assumes all the obligations set out herein.
4. Has read and accepts these general conditions of purchase from the moment he/she acquires any product offered.

This document may be printed and stored by the User. It is advisable to keep a copy of any information related to the purchased products. The provider makes the e-mail support@valkgaming.com available to the User to resolve any doubts about these conditions.

These conditions shall remain valid indefinitely and shall be applicable to all purchases made through the website valkgaming.com.

The provider reserves the right to unilaterally modify said General Conditions, without this affecting goods or promotions acquired beforehand, in order to improve the products offered. In any case, these general conditions must be consulted before making a purchase.

VALKGAMING is liable for the lack of conformity of the products and for damage caused by defective products in accordance with consumer protection legislation.

VALKGAMING is not liable for damage arising from use other than that indicated in the instructions, from failure to observe the weight and use limits stated on the product page, from incorrect assembly or from modifications to the product.

With regard to the website, VALKGAMING does not guarantee its continuous availability, nor is it liable for failures, access errors or loss of data on the user's equipment or network, unless attributable to VALKGAMING.

VALKGAMING is a company specialised in the distance sale of gaming and office furniture products through its website. The provider does not have a physical store for selling its products.

2. PURPOSE OF THE CONTRACT:

2.1 Scope of application: This contract regulates the sales relationship between the provider and the user at the moment in which he/she accepts these purchase conditions during the online purchase process by ticking the corresponding box. These GTC shall apply from the day the order is placed.

The contractual sales relationship entails the delivery, in exchange for a price determined and publicly displayed through the website, of a specific product.

2.2 Territorial scope: The valkgaming.com online shop allows orders to be placed from different EU countries. However, deliveries are only available in the following territories:

• Spain (except Canary Islands, Ceuta and Melilla)
• Austria
• Belgium
• Denmark
• Finland
• France
• Germany (except Helgoland)
• Ireland
• Italy (except Livigno, Campione d’Italia, Elba and other minor islands)
• Luxembourg
• Netherlands
• Portugal (except Madeira and Azores)
• Sweden

For deliveries to other territories or areas not included, please contact us via the e-mail support@valkgaming.com or our Customer Service phone.

2.3 Capacity to contract: Only persons of legal age with full legal capacity may place orders.

2.4 Customer acceptance: Validation of an order via the valkgaming.com website is carried out through said site and the agreed purchase is sent by e-mail and implies acceptance of the GTC. If the user wishes to formalise it by another means, he/she must contact the provider at the e-mail or customer-service phone indicated in these conditions.

2.5. Modification of the General Terms and Conditions of Purchase: VALKGAMING reserves the right to make changes and/or modifications to these GTC. We advise our customers to review them regularly. If the conditions are modified after placing an order, the conditions in force on the date of purchase shall apply.

2.6. Promotions: Promotions published on our website are not cumulative with other discounts or promotional coupons shared on social networks. Long-term coupons or promotional codes are valid only for products that are not on promotion.

3. INFORMATION PROVIDED ON THE WEBSITE valkgaming.com:

3.1 Publication of prices: Product prices are those shown on each product page within valkgaming.com.

3.2 Product information: The information appearing in our advertising, brochures, written material, on our website or provided to the user constitutes an invitation to make a purchase. The content of valkgaming.com is in constant renewal and updating to offer our customers the most complete and detailed information possible. The website is available in several languages. The contract will be formalised in the language of the website version you use to place your order, and you will receive the confirmation and the communications relating to your purchase in that same language. The Spanish version of these General Conditions is the original one and shall prevail in the event of any discrepancy between versions. If you have any doubts in this regard, you can contact us via the e-mail or customer-service phone.

3.3 Availability of products: There may be occasions when it is impossible to supply all products because they are out of stock or unavailable at the time of purchase. In such cases, the product in question will neither be visible nor available for purchase.

3.4 Right of cancellation: VALKGAMING reserves the right to cancel the shipment of a product if it detects that it does not meet the quality standards required for all valkgaming.com products. Should this occur, our Customer Service will offer a substitute product. If this is not accepted by the customer, a full refund of the amount paid, including shipping costs, will be made.

If, due to a system error or a data entry error, the published price of a product is manifestly incorrect, VALKGAMING may cancel the order. A price is deemed manifestly incorrect where, by reason of its disproportion to the product's usual price, it cannot reasonably be understood as a genuine offer. In that case, VALKGAMING will inform you as soon as possible and will offer you the choice of maintaining the order at the correct price or cancelling it with a full refund. If you cannot be contacted, the order will be cancelled and the amount paid will be refunded without undue delay.

3.5 Order reception hours: Orders can be placed online 24 hours a day, 365 days a year. However, they are processed exclusively on working days, excluding weekends and holidays at our warehouses. Orders received after 11:30 h will be processed the next working day, while orders received from Friday at that time and during the weekend will be processed on Monday or the next working day.

3.6 Fraud: If VALKGAMING detects or suspects any fraudulent or anomalous operation, it reserves the right to cancel the transaction for security reasons.

4. PURCHASE PROCEDURE:

The user may purchase the products offered by the provider as a guest, without registering, or by optionally creating a user account. If the user chooses to create an account, they must freely and voluntarily provide the data required, selecting an e-mail and a password. The user undertakes to use these credentials diligently, not to make them available to third parties, and to notify the provider of any loss, theft or possible unauthorised access by third parties, so that they can be blocked immediately.

Pursuant to Article 27 of Law 34/2002 on Information-Society Services and Electronic Commerce, the contracting procedure will follow these steps:

1. Select the product by clicking on it. It will automatically be added to the “shopping cart”.

2. If you wish to add more products, select “Continue shopping”. If by mistake you added one you do not want, you can remove it from the cart.

3. Once the product or products have been chosen, click “Proceed to checkout” to access the order process. A screen will appear showing the order summary, the user’s details and the selected payment method.

4. The order can be completed through any of these options:

   1. Guest checkout: with no need to register, providing only the data required to process the order.

   2. User registration: if you wish to create an account, complete a data collection form. Once sent, you will receive a confirmation e-mail at the given address.

   3. Registered-user access: if you already have an account, log in with your user and password.
      
      Check spam/junk folders and verify your contact details are correct.
      
      

5. Once the data has been entered, you can add any comments or indications relevant to the order. Before finishing, you will find a mandatory checkbox to accept these General Terms and Conditions.

6. To complete the purchase, tick the box accepting these General Terms and Conditions and click the “Pay” button, which shows the total amount of the order.

The provider’s contracting platform will inform the user, once the procedure is completed, by e-mail of all order features: price, shipping methods, date of contract and delivery times of the purchased product.

If any error occurs in the indicated address or any other point in the order, it must be immediately notified to the e-mail indicated on the website to proceed with its correction.

For any doubt, you can contact our Customer Service through any of the methods provided on the website valkgaming.com.

VALKGAMING provides customer service FREE OF CHARGE via the contact e-mail: support@valkgaming.com. If you choose another alternative means of communication, the user will bear the corresponding cost.

VALKGAMING provides phone numbers in Spain subject to your telephone operator’s rates.

It is recommended that, once the order is received, you keep the original packaging during the days the withdrawal right lasts (see section 8 of these conditions) in case you wish to exercise said right within the term.

5. SHIPPING:

5.1 Transport company:

Shipments will be made through Correos Express and UPS for Spain and Portugal, and UPS for international destinations. Customer-service phones are:

• Correos Express: +34 913 277 020.
• UPS for Spain and Portugal: +34 900 102 410
• UPS for international destinations: see each country’s phone at this link: UPS call centres

What happens if the carrier cannot complete delivery?

The transport agency will give you an estimated time slot the day before the first delivery attempt and will make two delivery attempts at the address provided.

If delivery cannot be completed, the order will return to our warehouse and we will refund the amount paid, including shipping costs.

5.2 Shipping costs: Shipping to Spain and Portugal is free.

For all other destinations, shipping costs depend on the products included in the order and on the delivery address. The exact amount is calculated automatically once the delivery address is confirmed and is shown in the cart summary.

In any case, you can review the total amount, including shipping costs, before completing the purchase.

5.3 Where to track your order

Once the order has been dispatched, you will receive an e-mail with the tracking number and a direct link to the carrier’s website, where you can check the status of your shipment at any time. You can also do so from your customer area on our website.

5.4 What can you do if you placed an order by mistake or wish to cancel it?

If you want to cancel an order that has already been paid, send an e-mail as soon as possible to support@valkgaming.com stating in the subject line that you wish to cancel the order.

If the order has not yet been dispatched, cancellation will be free of charge and we will refund the full amount. If it has already been dispatched, you can return it once you have received it.

5.5 Delivery address

Orders will be delivered to the delivery address freely indicated by the user. VALKGAMING therefore accepts no liability where delivery cannot be made because the data provided by the user is incorrect, incomplete or false.

Delivery will take place during normal working hours.

Notwithstanding the above, VALKGAMING has taken the measures required of a diligent trader to ensure that delivery is made within the agreed period, and therefore no liability can be attributed on this ground.

VALKGAMING will use all means at its disposal to ensure your order is delivered within the period shown on our website on the date of confirmation.

How can you change the delivery address of your order?

If you need us to send your order to an address different from the one you originally specified, write to us through the contact form indicating the order number and the new address.

If the order has not yet been dispatched, we will make the change at no cost.

If it has already been dispatched, we will arrange the change with the transport agency. In that case, additional shipping costs may be generated due to how these companies operate, as well as a possible delay of up to 72 working hours. We will ask you for confirmation before making the change.

Please note that the new address will not be reflected in your customer area, only on the transport agency’s delivery note.

5.6 Can you order products that are out of stock?

At VALK we do not yet offer the option to reserve products that are out of stock. Follow us on social media to find out when new stock arrives.

5.7 Delivery times

Orders are normally processed and dispatched within 1 working day. Depending on the customer’s location, for Spain and Portugal you will receive your order within 48/72 hours. For international destinations, shipping usually takes 3-5 days.

We sometimes offer products on PRE-ORDER, with a longer delivery time. This happens when there is no stock available but we expect to receive more units in the coming weeks.

In all cases, you can see the expected delivery time on the product page and on the order confirmation screen.

During special campaign periods such as Black Friday and Christmas, shipments may be delayed due to the high volume handled by transport companies.

These periods will be detailed on the product page and during the purchase process (there may be exceptions for remote locations and/or depending on stock availability). This applies provided that product availability has been confirmed and full payment of the order has been verified. For products not available at the time of purchase, our Customer Service can provide you with availability information.

If you have ordered several products with different availability dates, you may receive them in separate shipments. If any of the products is unavailable at the time of dispatch, you can cancel the order at any time before it is sent by contacting our Customer Service at support@valkgaming.com, indicating the order number.

5.8 Shipping confirmation

When the order is handed over to our carrier, we will send you a shipping confirmation to the e-mail address you provided when placing the order. The shipping confirmation will include the corresponding tracking number so that you can follow your shipment on the carrier’s website.

5.9 Damage on delivery

Products are shipped in secure packaging. If at the time of delivery it is clearly and visibly apparent (without needing to open the package) that there is transport damage or errors in the contents, you must contact our Customer Service immediately by writing to support@valkgaming.com or by phone, so that we can arrange the return of the product and its replacement or refund, as you prefer.

Likewise, if you detect damage to the product when opening the package, even if the outer packaging is in good condition, you must inform us of the lack of conformity without undue delay from the moment you become aware of the problem, through the channels indicated above.

5.10 Electrical appliances

When you buy an electrical appliance you may request the free collection of an equivalent old appliance. Indicate this when placing your order or write to us at support@valkgaming.com.

6. PRICES AND PERIOD OF VALIDITY OF THE OFFERS:

All prices shown in the valkgaming.com shop include the VAT in force at the time of purchase. They are expressed in euros (€) and are valid while they are displayed on the website.

Unless expressly indicated otherwise, prices do not include shipping, handling, packaging, insurance or any other additional service linked to the product purchased.

VALUE ADDED TAX: All prices shown on the website include VAT. The rate applied is the one in force in the country of delivery. The total amount, including taxes and shipping costs, is shown in the cart summary before payment.

You are entitled to receive the invoice free of charge in paper or electronic format, provided that it is available and you expressly request it. In that case, you will be informed in advance about how you can request it again in paper format. If you wish to receive the invoice in electronic format, you can request it by writing to support@valkgaming.com. If you prefer the invoice on paper, indicate this in the same e-mail and we will send it to you at no extra cost.

The prices applicable to each product will be those published on the website and will be applied automatically during the purchase process, in the last phase.

In the case of limited-duration promotions, the discount will be applied provided the order has been registered within the period of validity of the promotion. The user will always be informed, before purchase, of the duration of promotions, sales, clearance sales or offers shown on the website. In flash offers, in addition to the period, the number of units available will be indicated. In products with a price reduction, the previous price will be clearly shown next to the reduced price, the previous price being understood as the lowest applied to identical products in the thirty days prior.

The delivery method is detailed in section 5 of these terms.

The data recorded by the different payment methods constitute proof of the date on which the transactions were made and will serve to determine whether the order is subject to a promotion.

For any information related to your order, you can contact our customer-service team by phone or by e-mail at the indicated address.

7. PAYMENT METHODS:

The available systems are detailed below:

7.1 Payment by credit or debit card: To pay by card, it is necessary to have a valid card and to correctly complete all the data required in the payment form. The transaction is completed at the time of placing the order. Only secure cards that use an authentication system for the holder, such as Verified by Visa or MasterCard SecureCode, according to the procedure established by your bank, are accepted. The order cannot be processed until the bank authorises payment.

The system called SSL (Secure Sockets Layer) is used, a secure environment payment system that allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

7.2 PayPal: If you choose PayPal as a payment method, at the end of your purchase you will be automatically redirected to the official PayPal website to complete the process. Once the payment has been successfully made, you will receive an e-mail with the order summary. You can return to the VALKGAMING website by clicking the “Return to website” button, where you can consult and print your order.

PayPal automatically encrypts confidential data using the most advanced technologies available on the market. PayPal has its own privacy policies and VALKGAMING has no responsibility for them.

7.3 Bizum: To pay with Bizum you need the service enabled at your bank and a linked mobile phone number. When you select Bizum at the payment step, you will be asked for your phone number and you will confirm the operation with the key provided by your bank. The payment is completed within the purchase process itself.

Bizum automatically encrypts confidential data using the most advanced technologies available on the market. Bizum has its own privacy policies and VALKGAMING has no responsibility for them.

7.4 Google Pay: If you choose Google Pay, you will pay with one of the cards saved in your Google account. When you confirm the order, the Google Pay window will open so that you can select the card and authorise the payment. Google Pay has its own privacy policies and VALKGAMING has no responsibility for them.

7.5 Apple Pay: Apple Pay is available on compatible Apple devices. When you confirm the order, you will authorise the payment with your device’s identification method and with one of the cards associated with your account. Apple Pay has its own privacy policies and VALKGAMING has no responsibility for them.

7.6 PayPal in instalments: PayPal offers the possibility of splitting the payment for your purchase into several instalments. This financing is granted and managed directly by PayPal, which assesses and approves the operation and sets its conditions. VALKGAMING does not take part in granting it and assumes no responsibility for the financing agreement, which is governed by PayPal’s terms and privacy policy. For VALKGAMING the order is considered paid in full at the time of purchase.

7.7 Bank transfer: If you choose payment by bank transfer, at the end of the order you will receive the account details and the exact amount by e-mail. Please state the order number as the reference so that we can identify the payment. The order is reserved but is not prepared or shipped until we confirm receipt of the amount, so the delivery time starts from that moment. If we do not receive the payment within 7 calendar days, the order will be cancelled automatically.

VALKGAMING neither stores nor has access to the bank details provided by the user during the payment process. All payment information is managed directly by the corresponding secure payment platforms, in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on Personal Data Protection.

8. RIGHT OF WITHDRAWAL:

8.1 Right of withdrawal: The user has the right to withdraw from this contract within thirty calendar days without the need for justification.

The period will expire thirty calendar days from the day on which the user, or a third party indicated by him/her other than the carrier, acquires material possession of the products and/or accessories.

To exercise the right of withdrawal, you must notify us at NUBLAR S. MICROCOOP. (VALKGAMING), with address at C/Fra Miquel Ferrer 14, 07011 Palma de Mallorca, Illes Balears, Spain, customer-service phone +34 910059570, and e-mail support@valkgaming.com, of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or e-mail).

Exercising the right of withdrawal is not subject to any formalism; however, to make it easier, you can use our withdrawal form at https://valkgaming.com/content/25-devoluciones, although its use is not obligatory. If the user withdraws from the contract, we will communicate without delay on a durable medium, by e-mail unless otherwise indicated, that we have received the exercise of his/her right.

To meet the withdrawal deadline, it is sufficient that the communication regarding your exercise of this right is sent before the deadline expires.

Consequences of withdrawal:

In case of withdrawal, all payments received from the user will be reimbursed, including delivery costs (with the exception of additional costs resulting from the user’s choice of a delivery method other than the least expensive ordinary delivery offered by us) without undue delay and, in any case, within a maximum period of fourteen (14) calendar days from the date on which we are informed of your decision to withdraw from this contract.

The reimbursement will be made using the same means of payment employed in the purchase, unless the user expressly indicates otherwise. In any case, no cost will be incurred as a result of the reimbursement.

The user must return the products to the following address without undue delay and, in any case, within a maximum period of fourteen (14) calendar days from the date on which he/she communicated the decision to withdraw from the contract:

Return address:

HAN - VALK + TJ
Carrer número 22, nave 15
Parc Logístic Zona Franca
Barcelona - 08040
Spain

The deadline will be considered met if the products are returned before it expires and the user can prove it by any legally valid means.

If you choose not to use the collection service offered by VALKGAMING, we may withhold the reimbursement until we have received the goods, or until the user has supplied evidence of having returned them, whichever comes first.

VALKGAMING will not bear the return costs; the user must assume the direct cost of returning the goods. This cost is estimated at a maximum of approximately €50.

This amount is an estimate of the cost you would bear if you arrange the transport yourself. If you prefer us to arrange the collection, the cost is the one indicated in section 9 of these conditions and is deducted directly from the refund.

You can also choose the option in which VALKGAMING arranges collection of the product, selecting the corresponding option at https://valkgaming.com/content/25-devoluciones.

The user will be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

8.2 Return due to error in the order by the provider: If the product received does not correspond to the one ordered due to an error attributable to VALKGAMING, the user must inform us as soon as possible by e-mail to support@valkgaming.com. In this case, VALKGAMING will assume the costs of collecting the wrongly sent product and delivering the correct item corresponding to the order.

8.3 Checking returns: Verification and inspection of the products subject to return will be carried out by VALKGAMING which, once at its facilities, will verify that they are received in compliance with all the requirements established in section 8.1. If any element is missing, we will inform the user in writing by e-mail indicating the missing content.

Returns are not subject to any strict formality; the only requirement is that the product is returned in perfect condition, without any use beyond what is necessary to check that it is in good condition and works properly.

9. REFUNDS:

When a return is made (by exercising the right of withdrawal), the amount paid for the product will be reimbursed to the user, including delivery costs, using the same means of payment employed in the initial transaction, unless the user has expressly indicated otherwise and provided that no additional costs are incurred as a consequence of the reimbursement.

The return costs will be borne by the user if he/she has chosen not to use the collection service offered by VALKGAMING.

The refund will be made within a maximum period of 14 calendar days from the date on which VALKGAMING was informed of the decision to withdraw, and always through the same payment method used for the purchase.

If the user opts for VALKGAMING’s product collection service, an amount will be charged as collection cost, which will be deducted from the reimbursement: €20 for customers in Spain and €30 for customers outside Spain.


10. APPLICABLE WARRANTIES AND AFTER-SALES SERVICE:

10.1 Warranty: VALK is a registered trademark of NUBLAR S. MICROCOOP., manufacturer of all products sold under that brand.

10.2 Warranty in case of defective product: In case of defective product, VALKGAMING will proceed, as appropriate, to repair, replace (unless one of these options is impossible or entails a disproportionate cost), reduce the price or terminate the contract, at no cost to the user.

VALKGAMING is liable for any lack of conformity that becomes apparent within a period of three (3) years from delivery, which will be understood as occurring on the date indicated on the invoice, purchase ticket or delivery note (if later). The consumer must inform of the lack of conformity without undue delay from when he/she became aware of it.

The solutions offered will meet the following requirements:

• They will be free of charge for the user, including the costs necessary to bring the product into conformity, such as transport or materials.
• They will be carried out within a reasonable period of time and without major inconvenience to the user.
• The user will make the product available to VALKGAMING, which will take care of recovering it in the way that causes the least inconvenience to the user.

VALKGAMING will bear the costs of collecting and removing the non-conforming product.

It will provide the consumer with documentary evidence showing the delivery date and the lack of conformity, and in case of repair, documentary evidence of the delivery of the now-conforming product, with the delivery date and the corrective measure applied.

The consumer may also opt for a price reduction or contract termination in the following cases:

• When it is impossible or disproportionate to bring the good into conformity.
• When repair or replacement has not been carried out or has not been carried out correctly.
• If any lack of conformity appears in the replaced good.
• When the lack of conformity is of such seriousness as to justify one of these two options.
• When VALKGAMING has declared, or circumstances show, that it will not bring the goods into conformity within a reasonable time or without major inconvenience for the consumer.

VALKGAMING will refund the amount paid once the returned product is received or, where appropriate, once proof of its return has been provided by the consumer.

In case of price reduction, the amount will be proportional to the difference between the value the product would have had if it were in conformity and the value it actually has at the time of delivery.

Termination of the contract will not proceed when the lack of conformity is of minor importance.

In addition, the consumer may:

• Suspend any outstanding payment until VALKGAMING fulfils its obligations.
• Request the remedy of the lack of conformity, a price reduction or termination of the contract if, due to the infringement of third-party rights, the use of the product is prevented or limited.
• Bear no cost for the normal use of the replaced product prior to its replacement.
• Claim compensation for damages where applicable, whether requesting repair, a price reduction or termination of the contract.

10.3 Product withdrawal from the market: As soon as we receive a withdrawal notice for any of the products we sell from the manufacturer/distributor or a national or European authority, we will stop selling said product. Information on dangerous products is publicly available through the EU Safety Gate portal.

11. NULLITY AND INEFFECTIVENESS OF CLAUSES:

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness shall affect only that provision or the part thereof that is null or ineffective, the General Conditions remaining in all other respects, the provision or the part thereof that is affected shall be deemed not to have been included.

12. APPLICABLE LAW AND JURISDICTION:

These General Conditions are governed by Spanish law. Where the user is a consumer and habitually resides in another Member State of the European Union, this choice will not deprive them of the protection afforded by the mandatory provisions of the law of their country of residence, in accordance with Article 6 of Regulation (EC) 593/2008.

The parties submit to the Courts and Tribunals of the user’s domicile where the user is a consumer, and to those of VALKGAMING’s domicile otherwise.

13. ADHESION TO CONFIANZA ONLINE:

In accordance with the provisions of the LSSICE, Law 7/2017 and the Confianza Online Code, we inform of our adhesion to Confianza Online and our submission to the Confianza Online Mediation Committee in the event of disputes concerning e-commerce with consumers or data protection, and to the Advertising Jury of AUTOCONTROL when dealing with complaints about digital advertising or data protection related to this field.

To comply with this obligation, we inform you that the provider is a member of Confianza Online (non-profit association), registered in the National Associations Register Group 1, Section 1, national number 594400, CIF G85804011, Calle de Velázquez 126, 4º-I, 28006, Madrid (Spain). For more information: https://www.confianzaonline.es.

These General Conditions are governed by Spanish law. Likewise, in compliance with the Alternative Dispute Resolution Law, we inform consumers that, as an entity adhered and under the terms of the Code of Conduct, users may go to Confianza Online for the alternative resolution of possible disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones). If they concern electronic transactions with consumers or data protection related to this field, claims will be resolved by the Confianza Online Mediation Committee, accredited for alternative consumer-dispute resolution. If the claims concern digital advertising or data protection related to this field, they will be submitted to the AUTOCONTROL Advertising Jury.

14. APPLICABLE REGULATIONS:

These General Conditions are subject to the provisions of:

European regulations:

• Directive 2011/83/EU on consumer rights;
• Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods;
• Directive 2000/31/EC on electronic commerce;
• Regulation (EU) 2016/679, General Data Protection Regulation.

Spanish regulations:

• Royal Legislative Decree 1/2007, revised text of the General Law for the Defence of Consumers and Users, and subsequent amendments;
• Royal Decree-Law 7/2021 of 27 April, transposing Directive (EU) 2019/771;
• Law 7/1998 of 13 April, on General Contracting Conditions;
• Organic Law 3/2018 of 5 December, on the Protection of Personal Data and guarantee of digital rights;
• Law 7/1996 of 15 January, on Retail Trade;
• Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce;
• Confianza Online Code of Conduct.

15. COMMENTS AND SUGGESTIONS:

As a user or end consumer, you can contact VALKGAMING via the e-mail support@valkgaming.com and our Customer Service phone to make any complaint, claim or request information about the products offered or contracted. We will try to resolve any incident as soon as possible, providing you with an acknowledgement of receipt when applicable.

In addition, we have official complaint forms available to consumers and users. You can request them through any of the contact channels mentioned.